Skip to main content

Legal

Privacy Policy

Your privacy is important to us. This policy explains how we collect, use, and protect your personal information.

Last Updated: January 7, 2025

Merik Solutions ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or engage with us in any way. Please read this policy carefully to understand our practices regarding your personal data.

1 Information We Collect

Personal Information You Provide

We collect information that you voluntarily provide to us, including:

  • Contact Information: Name, email address, phone number, company name, and job title when you fill out contact forms or request information.
  • Communication Data: Records and copies of your correspondence when you contact us via email, contact forms, or other channels.
  • Newsletter Subscriptions: Email address when you subscribe to our newsletter.
  • Project Information: Details about your business needs, project requirements, and technical specifications when engaging our services.

Information Collected Automatically

When you visit our website, we may automatically collect certain information, including:

  • Device Information: Browser type, operating system, device type, and unique device identifiers.
  • Usage Data: Pages visited, time spent on pages, click patterns, and navigation paths.
  • Location Data: General geographic location based on IP address.
  • Log Data: IP address, access times, referring URLs, and error logs.

2 How We Use Your Information

We use the information we collect for the following purposes:

  • Service Delivery: To provide, maintain, and improve our services and respond to your inquiries.
  • Communication: To send you information about our services, updates, and promotional materials (with your consent).
  • Analytics: To analyze website usage patterns and improve user experience.
  • Security: To detect, prevent, and address technical issues and security threats.
  • Legal Compliance: To comply with applicable laws, regulations, and legal processes.
  • Business Operations: To manage our business relationships and fulfill contractual obligations.

3 Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

  • Service Providers: With trusted third-party vendors who assist us in operating our website and conducting our business, subject to confidentiality agreements.
  • Legal Requirements: When required by law, court order, or governmental authority.
  • Business Transfers: In connection with any merger, acquisition, or sale of company assets.
  • Protection of Rights: To protect our rights, privacy, safety, or property, and that of our users or others.
  • With Your Consent: For any other purpose with your explicit consent.

4 Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

  • Encryption of data in transit using SSL/TLS protocols
  • Secure data storage with access controls
  • Regular security assessments and vulnerability testing
  • Employee training on data protection practices
  • Incident response procedures for potential data breaches

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to continuously improving our security practices.

5 Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including:

  • To provide our services and maintain business relationships
  • To comply with legal obligations and regulatory requirements
  • To resolve disputes and enforce our agreements
  • To maintain records for accounting and tax purposes

When personal information is no longer needed, we will securely delete or anonymize it in accordance with our data retention policies.

6 Your Rights

Depending on your location, you may have certain rights regarding your personal information:

  • Access: Request a copy of the personal information we hold about you.
  • Correction: Request correction of inaccurate or incomplete personal information.
  • Deletion: Request deletion of your personal information, subject to certain exceptions.
  • Portability: Request a copy of your data in a structured, machine-readable format.
  • Objection: Object to the processing of your personal information for certain purposes.
  • Restriction: Request restriction of processing under certain circumstances.
  • Withdraw Consent: Withdraw consent at any time where we rely on consent to process your data.

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below. We will respond to your request within the timeframe required by applicable law.

7 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. These include:

Essential Cookies

Required for the website to function properly. These cannot be disabled.

Analytics Cookies

Help us understand how visitors interact with our website to improve user experience.

Functional Cookies

Remember your preferences and settings for a more personalized experience.

You can control cookies through your browser settings. Please note that disabling certain cookies may affect website functionality.

8 Third-Party Links

Our website may contain links to third-party websites, services, or applications. We are not responsible for the privacy practices or content of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

9 Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately, and we will take steps to delete such information.

10 International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country. We take appropriate safeguards to ensure your personal information remains protected in accordance with this Privacy Policy and applicable data protection laws.

11 Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.

12 Contact Us

If you have any questions about this Privacy Policy, your personal information, or wish to exercise your rights, please contact us:

Merik Solutions

Plot 200, Street 1, I-10/3 Islamabad

Have questions about our privacy practices?

We're here to help. Reach out to our team for any privacy-related inquiries.

Contact Us