Streamlining Debt Recovery for Enterprise Clients with NCRi Software
NCRi Software is a comprehensive Debt Recovery Software designed to solve transaction-related problems for clients such as cash recovery. It manages debtor information for clients like PayPal, Rogers Cables, Rogers Wireless, and Fairstone, providing separate dashboards for clients and debtors to streamline the debt recovery process.
Debt Recovery & Collections
Maintenance and Support
PayPal, Rogers, Fairstone
About NCRi Software
Comprehensive Debt Recovery Platform
NCRi Software is a comprehensive Debt Recovery Software designed to solve transaction-related problems for clients such as cash recovery. It manages debtor information for enterprise clients including PayPal, Rogers Cables, Rogers Wireless, and Fairstone, providing separate dashboards for clients and debtors to streamline the entire debt recovery process.
The Challenge
Managing complex debt recovery workflows
Enterprise clients needed a centralized platform to manage debtor information, track payments, communicate through multiple channels, and generate comprehensive reports for credit bureaus. The challenge was to create a secure, scalable system that could handle high transaction volumes while maintaining audit trails and compliance requirements.
Comprehensive overview of all clients with communication management, Credit Bureau reporting, and direct payments.
New Business Desk (NBD) and Distribution Feeder Desk (DFD) for managing accounts during and after hold periods.
User management with desk assignments, commission management, and comprehensive audit logging.
Letters, SMS, email, and calls integration for seamless debtor communication and tracking.
The Solution
Enterprise-grade debt recovery platform
We developed a comprehensive web application using Angular for the front-end and Python Django for the back-end. The system includes robust user management, financial transaction handling, and advanced reporting capabilities.
Front-End: JavaScript (Angular) | Back-End: Python (Django)
Separate dashboards for clients and debtors
Role-based access with comprehensive views for different user types.
Multi-channel communication
Integrated letters, SMS, email, and call tracking for debtor outreach.
Financial transaction management
Individual and bulk payment posting with rollback functionality.
Comprehensive reporting
Credit Bureau reports, audit logs, and commission management.
Payment plan management
Create, manage, and track payment plans with direct payment import.
Key Features
Comprehensive debt recovery capabilities
User Roles & Permissions
Complete user management with role-based access control and desk assignments.
Payment Processing
Individual and bulk payment posting with direct payment import and tracking.
Credit Bureau Reporting
Generate comprehensive debtor reports for credit bureaus with compliance.
Multi-Channel Communication
Integrated letters, SMS, email, and call management for debtor outreach.
Audit Logs
Detailed audit trails for all debtor activities and user actions.
Commission & Goals
Commission rate management and goal tracking for collection agents.
The Outcome
Streamlined debt recovery for enterprise clients
The implementation of NCRi Software has significantly streamlined debt recovery processes for clients, providing efficient management of debtor information and transactions. It has enhanced communication capabilities and reporting features, enabling clients to maintain accurate records and improve recovery rates. The robust user permission system ensures secure and efficient operation by different user roles, contributing to overall operational efficiency.
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