Keep your software running flawlessly
Your applications are the backbone of your business. We provide enterprise-grade support and maintenance that ensures peak performance, rapid issue resolution, and continuous improvement — so you can focus on growth, not firefighting.
- Availability
- 24/7 monitoring & response
- Response
- SLA-backed resolution times
- Proactive
- Issues caught before users notice
Why it matters
Software doesn't maintain itself
Every line of code is a liability waiting to become a problem. Without proper maintenance, technical debt compounds, security vulnerabilities emerge, and performance degrades. We help you stay ahead.
Reduce downtime risk
Proactive monitoring catches issues before they become outages. When problems do occur, rapid response minimizes impact.
Stay secure
Regular security patches, dependency updates, and vulnerability monitoring keep your systems protected against emerging threats.
Maintain performance
Performance degrades over time without attention. We continuously optimize to keep your applications fast and responsive.
Free your team
Stop pulling developers off feature work to fight fires. Our dedicated support team handles operations so yours can innovate.
What's included
Comprehensive support coverage
From emergency fixes to proactive improvements, our support packages cover everything needed to keep your software healthy and your business running smoothly.
24/7 Monitoring
Real-time application and infrastructure monitoring with automated alerting. We know about issues before your users do.
Bug fixes & hotfixes
Rapid diagnosis and resolution of software defects. Critical issues get immediate attention with emergency deployment protocols.
Updates & patches
Regular security patches, framework updates, and dependency management. Keep your stack current without breaking changes.
Performance optimization
Ongoing performance tuning, database optimization, caching improvements, and infrastructure right-sizing for optimal efficiency.
Database maintenance
Query optimization, index management, backup verification, and data integrity checks to keep your data layer healthy.
Infrastructure management
Server maintenance, cloud resource management, scaling automation, and disaster recovery planning and testing.
Service levels
Support plans that fit your needs
Choose the level of coverage that matches your business requirements. All plans include our core monitoring and maintenance capabilities, with enhanced SLAs and features as you scale.
Standard
For non-critical applications
- Business hours support (9-6 local)
- 8-hour response for critical issues
- Monthly maintenance window
- Quarterly health reports
- Email & ticket support
Professional
For business-critical systems
- Extended hours (7am-10pm)
- 2-hour response for critical issues
- Weekly maintenance windows
- Monthly health reports
- Phone, email & Slack support
- Dedicated account manager
Enterprise
For mission-critical operations
- 24/7/365 coverage
- 15-minute response for critical
- Continuous deployment capability
- Real-time dashboards & reporting
- Direct engineer access
- Quarterly business reviews
- Custom SLA terms available
Our process
How we deliver support
A structured approach that combines proactive monitoring with responsive support, ensuring issues are prevented or resolved quickly.
Onboarding & discovery
We audit your systems, document architecture, set up monitoring, and establish communication channels and escalation procedures.
Continuous monitoring
Automated health checks, performance metrics, error tracking, and alerting keep us informed of system status around the clock.
Rapid response
When issues arise, our team triages, diagnoses, and resolves problems according to SLA timelines with full incident documentation.
Continuous improvement
Post-incident reviews, proactive optimizations, and regular health assessments ensure your systems get better over time.
Technology coverage
We support your entire stack
Our team has deep expertise across modern and legacy technologies. Whatever your stack, we've got you covered.
Languages & Frameworks
Cloud & Infrastructure
Databases
Platforms
Why Merik
Support that actually supports you
We're not a faceless help desk. Our senior engineers understand your systems deeply and treat your business like their own.
Dedicated engineers
Same team, every time. They know your code.
Fast escalation
Direct access to senior engineers, not scripts.
Full transparency
Real-time dashboards. No surprises.
Proactive improvement
We don't just fix — we prevent.
Operations Director
Enterprise SaaS Company
"Since switching to Merik for support, our incident response time dropped by 70%. More importantly, the number of incidents dropped by half because they're actually preventing issues, not just reacting to them."
70%
Faster response
50%
Fewer incidents
99.9%
Uptime achieved
Related services
Extend your coverage
Support works best when combined with these complementary services for a complete operational strategy.
Quality Assurance
Comprehensive testing to catch issues before they reach production and require support intervention.
Software Audit
Deep-dive assessment of code quality, architecture, and technical debt to prioritize maintenance efforts.
Managed Services
Full operational ownership when you need more than support — we run your systems end-to-end.
Ready to stop firefighting?
Let's discuss how our support and maintenance services can give you peace of mind and free your team to focus on what matters most.